Havenly - Support & Help

Simply open Havenly, tap the camera button or select an image from your gallery, then type what you want to change in plain English. For example: "add a cozy fireplace" or "make this backyard more tropical". AI will process your request and show the transformed space.

Smart Space Recognition uses AI to automatically detect your space type - living room, kitchen, backyard, office, garden, etc. - and applies appropriate design principles for that specific environment. It understands the difference between indoor and outdoor spaces and designs accordingly.

Havenly can handle any type of space:

• Indoor spaces: living rooms, bedrooms, kitchens, bathrooms, offices, basements
• Outdoor spaces: backyards, gardens, patios, decks, pool areas
• Commercial spaces: restaurants, retail stores, offices, lobbies
• Specialized areas: home gyms, workshops, entertainment rooms
• Any space you can photograph can be transformed

For iOS: Go to Settings > [Your Name] > Subscriptions > Havenly

For Android: Open Google Play Store > Menu > Subscriptions > Havenly

You can also use the "Restore Purchases" option in the app if you've switched devices.

All spaces designed with Havenly are automatically saved to your device's gallery within the app. You can access them through the Gallery tab, and export them to your camera roll or share them directly to social media platforms with one tap.

For optimal results with Havenly AI:

• Use clear, descriptive commands like "add modern minimalist furniture"
• Start with well-lit, clear photos of your space
• Be specific about what you want to change or add
• Try different phrasings if the first result isn't perfect
• Consider the space type when making requests
• Use before/after comparisons to track your vision

If your AI designs aren't working as expected, try these tips:

• Ensure you have a stable internet connection for AI processing
• Try rephrasing your design command more specifically
• Check that the source image is clear and well-lit
• Make sure the space in the photo is clearly visible
• Verify you have sufficient app permissions enabled
• Consider the space type - indoor vs outdoor commands

You can cancel anytime through your device settings:

• iOS: Settings > [Your Name] > Subscriptions > Havenly > Cancel
• Android: Google Play Store > Menu > Subscriptions > Havenly > Cancel

You'll continue to have access until the end of your current billing period.

Currently, Havenly focuses on providing high-quality AI designs for individual spaces. You can design multiple spaces by processing them one at a time through the app. Batch processing may be available in future updates based on user feedback.

• Force close and restart the app
• Restart your device
• Check for app updates in your app store
• Ensure you have sufficient storage space
• Check camera and photo permissions in device settings

If issues persist, contact us at support@havenly.app with your device model and iOS/Android version.

• Check your internet connection strength
• Close other apps that might be using system resources
• Try processing smaller or lower resolution images
• Restart the app and try again
• Ensure you have the latest app version installed

• Check photo permissions in your device settings
• Ensure you have sufficient storage space
• Try manually saving the design using the export button
• Restart the app and check the gallery tab
• Make sure the design process completed successfully

• Ensure the space image has good lighting and clarity
• Try taking the photo from a different angle
• Make sure the entire space is visible in the frame
• Check that the space type is clearly identifiable
• Try with different lighting or time of day for outdoor spaces

Try these steps:

• Tap "Restore Purchases" in the app settings
• Sign in with the same Apple ID or Google account used for purchase
• Restart the app after restoring
• Check that you're using the same device where the purchase was made

If this doesn't work, contact us with your purchase receipt.

Refunds are handled by Apple or Google:

• iOS: Visit Apple's "Report a Problem" website
• Android: Contact Google Play Store customer service

Include your order number and reason for the refund request.

• Clear Commands: Use specific, descriptive language for designs
• Quality Source: Start with the highest quality space images available
• Space Context: Consider whether it's indoor/outdoor when requesting changes
• Lighting: Good lighting in your original photo improves results
• Patience: Allow AI processing time for complex transformations
• Iteration: Try multiple variations to find your perfect design